liv3d
01-25-2010, 05:56 PM
Order a i7-4T on: 12th January
After many chasing emails, managed to finally get the server setup on the 17th January with a different O/S than the one I had originally wanted.
Queried getting the setup fee, as it taken 5 days to setup:
That's why, the 1 hour delivery cannot be guaranteed, but it's a fair way to say what hardware is available. What is guaranteed is the 72 hours delivery, and this is subject to availability (that you can check on the website).
See highlighted part in bold...
I'm afraid that we cannot refund the setup, as the delivery is never guaranteed.
So after the first email said, setup was guaranteed, the second says its not? Something of note, kimsufi.co.uk does not mention any availability clauses with setup. So if the site says 72 hours, then it should surely be delivered within 72 hours?
After getting the machine setup, and spending 2 days trying to install our own O/S via vkvm, we had difficulties as the spec of the vkvm is nothing like what we actually ordered (virtualized AMD CPU, and 1.5GB Ram) - Not enough for an install of ESXi.
Emailed back and forth to support, and finally got them to check the installer version of ESXi.
They did so and found a hard drive fault. Awesome, get the hard drive replaced and then on to the correct O/S, this was on the 19th Jan
Checked the machine on the 20th Jan, there was a missing hard drive, we only had 3 instead of 4. After providing proof 3 times, they randomly turned the machine off and re-added the missing hard drive (I was setting up a VM at the time, not impressed it was just shutdown!).
After replacing the missing hard drive, we then ask about the fact only ONE "fail-over" ip works. The other 2 don't ping from the outside world. They can ping other virtual machines on the box, just not the host, or the outside world.
Have tried deleting and re-setting the virtual MAC, which doesn't change anything.
Emailed support about this on Friday, and again today with no answer.
After many chasing emails, managed to finally get the server setup on the 17th January with a different O/S than the one I had originally wanted.
Queried getting the setup fee, as it taken 5 days to setup:
That's why, the 1 hour delivery cannot be guaranteed, but it's a fair way to say what hardware is available. What is guaranteed is the 72 hours delivery, and this is subject to availability (that you can check on the website).
See highlighted part in bold...
I'm afraid that we cannot refund the setup, as the delivery is never guaranteed.
So after the first email said, setup was guaranteed, the second says its not? Something of note, kimsufi.co.uk does not mention any availability clauses with setup. So if the site says 72 hours, then it should surely be delivered within 72 hours?
After getting the machine setup, and spending 2 days trying to install our own O/S via vkvm, we had difficulties as the spec of the vkvm is nothing like what we actually ordered (virtualized AMD CPU, and 1.5GB Ram) - Not enough for an install of ESXi.
Emailed back and forth to support, and finally got them to check the installer version of ESXi.
They did so and found a hard drive fault. Awesome, get the hard drive replaced and then on to the correct O/S, this was on the 19th Jan
Checked the machine on the 20th Jan, there was a missing hard drive, we only had 3 instead of 4. After providing proof 3 times, they randomly turned the machine off and re-added the missing hard drive (I was setting up a VM at the time, not impressed it was just shutdown!).
After replacing the missing hard drive, we then ask about the fact only ONE "fail-over" ip works. The other 2 don't ping from the outside world. They can ping other virtual machines on the box, just not the host, or the outside world.
Have tried deleting and re-setting the virtual MAC, which doesn't change anything.
Emailed support about this on Friday, and again today with no answer.