Curious pre-sales questions.

[X-Host]

Hello there,

Thanks for taking the time to read my thread, I was curious of your policy's on downtime, I've noticed that switch's fail quite often at Kimsufi and I was curious what your policy on downtime was, for example if I was down on my box for 2-3 days would I be compensated with extra time on my subscription etc?.

[Neil]

Hi

Thanks for the post, I am unsure where you got the switches fail often, it is only 1 customer who posted on this forum and their issue has been resolved.

We do have an SLA for Kimsufi servers which can be found at the bottom of the website, under SLA. Although if you are very concerned about SLA you should look at our OVH Servers on OVH.co.uk